Information we collect

We may collect information that you voluntarily provide, including:

• Contact details such as name, email address, phone number, and company name
• Freight, lane, equipment, and service details submitted through quote or contact forms
• Recruiting and employment-related information submitted through career forms or SMS consent forms
• SMS consent preferences and communication history when you opt in to text messaging
• Messages, attachments, and correspondence you send to us by email, phone, or through website forms

We may also collect certain information automatically when you visit our website, such as IP address, browser type, device information, referring URLs, and pages viewed. This information helps us maintain site security, analyze performance, and improve user experience.

How we use your information

We use collected information to:

• Respond to quote requests, service inquiries, and recruiting conversations
• Coordinate freight updates, dispatch communication, and customer support
• Send SMS messages when you have provided consent, including freight, recruiting, and service notifications
• Evaluate driver and owner-operator applications and employment-related inquiries
• Improve website performance, security, and user experience
• Comply with legal, regulatory, insurance, and contractual obligations

SMS and text messaging

If you opt in to receive SMS messages from A & J SILK ROAD INC, we may send conversational text messages related to freight updates, recruiting, and service notifications. Message frequency may vary. Message and data rates may apply.

You can opt out at any time by replying STOP. For help, reply HELP or contact us at (331) 701-5226 or info@ajsilkroad.com. Consent to receive SMS is not a condition of purchase or employment.

Mobile information will not be shared with third parties for promotional or marketing purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except as required to deliver messages or when required by law.

To manage your SMS preferences, visit our SMS Consent page.

Cookies and analytics

Our website may use cookies and similar technologies to remember preferences, analyze traffic, and improve functionality. You can adjust browser settings to limit or disable cookies, though some site features may not function properly without them.

How we share information

We do not sell your personal information. We may share information only when necessary to operate our business, such as with:

• Website hosting, form processing, email delivery, and communication service providers
• Professional advisors such as attorneys, accountants, or insurers when reasonably necessary
• Law enforcement, regulators, or other parties when required by law, subpoena, or legal process
• Parties involved in a business transaction such as a merger, acquisition, or asset sale, subject to appropriate confidentiality protections

Data retention and security

We retain information only as long as needed for the purposes described in this policy, unless a longer retention period is required by law. We use reasonable administrative, technical, and organizational safeguards to protect information, but no method of transmission or storage is completely secure.

Your choices

Depending on applicable law, you may request access to, correction of, or deletion of certain personal information we maintain. You may also withdraw SMS consent at any time by replying STOP to a message or contacting us directly.

To submit a privacy-related request, contact us using the information below. We may need to verify your identity before fulfilling certain requests.

Children’s privacy

Our website and services are not directed to individuals under 18 years of age, and we do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website after changes are posted constitutes acceptance of the revised policy.

Contact us

For privacy-related questions, contact A & J SILK ROAD INC:

Email: info@ajsilkroad.com
Phone: (331) 701-5226
Address: 3115 N Wilke Road Suite N, Arlington Heights, IL 60004